Responsible for providing functional direction and support to the Customer Service staff in responding to internal and external customer requests. Verify processed transactions for accuracy for membership, sales, accounting and human resources transactions. Work will also include support of payroll processing and staff recruitment efforts. Responsible for additional support duties as assigned and leading special projects to improve business processes across the organization.
Requirements: Associate’s degree in business administration or related field plus three years of experience with a nonprofit fundraising database and customer service; equivalent education/experience will be considered. Must be proficient with Microsoft Access and possess basic knowledge and understanding of payroll processes and human resources recruitment efforts. Effective communication skills. Working knowledge of general office practices; familiarity with accounting practices as they relate to data entry and cash handling. Skill in utilizing Microsoft products (Word, Excel, Access), cash handling skills. Excellent proof-reading skills, good attention to detail. Ability to interact with a diverse group of individuals. Knowledge base about customer service and impact that quality has on an organization. Ability to learn multiple data input systems. Must be able to manage multiple projects at any given time. This position must have supervisory and communication skills to support co-workers and callers. Must have the insight to create and modify processes as needed. Good documentation skills. Ability to train others as new processes are developed and/or changed.