To Whom It May Concern, First and foremost on behalf of family and friends I want to thank you for all of the wonderful hours of entertainment you have provided over the years. Especially the British, Canadian and Australian Broadcasting Corps just to name a few, We especially enjoy the coms and the mysteries. Also the many educational and informational programming you air. I am not sure that you can do anything but I feel you know how to spread the word in regards to the matter I am writing you. Didn't know where else to turn. I'm pretty sure that we aren't the first to be annoyed about the two problems I am writing you about. 1) While watching mainly documentaries (Th Alphabet A-Z or something like that is the most recent) when they add captions because they person is speaking another language or their Accent is very thick or their English isn't that well they provide captioning. Overall this is great and wonderful. However, there is two problems with it. First and foremost is a majority of the time the captioning blends in with the background. An example would be using white for the captioning when there is a a light background or vice versa makes it very hard to read. Also the writing is very small. This does cause a significant problem especially for the elder and those with vision problems. If you watch the program I mentioned above you'll understand what I am talking about. We wonder about the editor's, producer's and whoever, is responsible for the finished product. It's as if they either don't watch the final product or they don't care. If you're providing captioning you'd think they would have a contrast so the viewing audience can see what's being said and it could be written a little bigger. 2) The other is why on many occasions do they increase the music especially during dialogues or talks making it harder to hear. Or they just increase it. Again this can be a problem for the elderly and those with hearing problems. Many also don't like the loud noise. As I stated before I didn't know who else to address these issues with. I figured that since you deal with many of these people, groups or organizations you can pass the word to them. I would also appreciate it if you could point me in the right direction of where I can address the issue or get a petition going so that they know that there are many in the viewing audience can also address the issue with them. Hopefully, if enough people complain they can change it so that we the viewing public will really appreciate not only the program but the time and effort they made in making it. Hopefully, this makes sense. Again thank you for the many wonderful years of alternative television viewing. At this time I would like to thank you for your time and attention to this matter. My email address is 32hibernias@gmail.com Respectfully Yours, Joseph W Kirwan