Colorado Public Radio (CPR) is seeking a Technical Operations Center Manager.

About the Position:

The Technical Operations Center (TOC) Manager oversees and manages the TOC operations, TOC specialists and Traffic Analyst in ensuring quality control by monitoring services, troubleshooting broadcast systems, managing special coverage, ensuring ongoing scheduling of sponsorship spots and billing, assisting on-air and fundraising staff and responding to emergencies. This role supports CPR’s four main broadcast services - News, KRCC, Classical, and Indie - and the Sponsorship team. The TOC Manager will evaluate systems and with other technical leadership, determining the best tools to accomplish CPR broadcast system efficiency and effectiveness. 

This is not a remote position. The TOC Manager is expected to reside in the Denver Metro area upon starting. 

About You:

You are an adaptable manager with an understanding of audio automation, traffic and studio routing systems. You are an excellent verbal and written communicator and have a talent for explaining technical issues to generalists. You have attention to detail, experience troubleshooting studio and computer systems, the ability to stay calm in emergency situations, and a knack for helping your team members improve and diversify their skills. 

Minimum Qualifications:

• A minimum of 5 years experience with operating and providing support for a studio control board, experience troubleshooting computer systems, and an understanding of audio automation, traffic and studio routing systems. 
• A minimum of 3 years in management, with experience in growing and developing team members. 
• Experience with using windows workstations, windows server operating systems, remote access software, and office productivity software. 
• Excellent verbal and written communication skills and the ability to translate technical issues to staff with less technical familiarity. 
• Experience remaining calm during emergency situations.
• Detail and process oriented with experience in evaluating policies and procedures.
• It’s preferred to have knowledge of public radio news and music formats and practices. 
• It’s also preferred to have knowledge of FCC regulations for radio broadcasting. 
• While not necessary for hire, the TOC Manager must attain their Society of Broadcast Engineers Certified Radio Operator certification within their first year.  

Education Equivalency:

• Bachelor’s degree or a combination of equivalent education and experience.

Don't meet every single requirement? Research has shown that women, people of color and many marginalized communities are less likely to apply to jobs unless they meet every single qualification. At Colorado Public Radio, we are committed to building a diverse, inclusive, equitable and authentic workplace. If you're excited about this role, but your past experience doesn't perfectly align with every qualification in the job posting, we encourage you to still apply.

Benefits:

Colorado Public Radio is proud to offer a comprehensive benefits package that reflects our culture of caring. Our employees have access to: 100 percent employer paid individual health, dental, life, and disability coverage; an outstanding paid family medical leave policy plus paid holidays and a very generous sick, vacation, and personal time off plan; voluntary offerings such as vision; a retirement plan with no waiting or vesting periods; flexible schedules; engagement and development opportunities; and a casual atmosphere.

Position Information:

Position Type: Full-time

Hiring Range: $80,500 - $107,300

Structure Title: Manager, Master Control Operation

Starting Pay: based on education and experience.

At Colorado Public Radio we are committed to cultivating and sustaining a diverse and inclusive workplace that helps us represent the voices of the communities within Colorado. We highly encourage candidates with unique contributions such as ethnicity, race, sex, gender identity, nation of origin, age, language, veteran status, color, religion, disability and sexual orientation to apply to our openings. CPR is an equal opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.