Salary: $46,655.00 - $86,321.00 Annually

Location: Richland County, SC

Job Type: FTE - Full-Time

Job Number :60003139

Agency: Educational Television Commission

Division: Engineering

Opening Date:08/15/2024

Closing Date:10/15/2024 11:59 PM Eastern

Class Code:BA70

Position Number:60003139

Normal Work Schedule: Monday - Friday (8:30 - 5:00)

Pay Band: Band 6

Hiring Range - Min.: $46,655.00

Hiring Range - Max.: $66,488.00

Opening Date:08/10/2024

EEO Statement: Equal Opportunity Employer

Agency Specific Application Procedures: You must apply on-line at www.careers.sc.gov. Follow the status of your application on-line. Please complete the State employment application to include all current and previous work history and education. A resume will not be accepted in lieu of a completed application.

Job Responsibilities

JOB PURPOSE:

The position is responsible for overseeing the seamless operation and quality of broadcast services across all platforms, ensuring the delivery of high-quality content to our audiences. Manages and coordinates the technical and operational aspects of media processing, analysis, and delivery, leading a team of skilled professionals, and maintaining compliance with industry and agency standards and regulations. The team reporting to this position serves as Tier 1 operational support for agency systems, monitoring, reporting, and responding to incidents across broadcast transmissions, digital streams, networks, and signal paths. Fosters a culture of excellence and collaboration within the agency, serving both internal and external customers.

JOB DUTIES:

Operational Coordination and Oversight

Responsible for seamless and successful operations across our media pipeline, including ingest from internal and external sources, closed captioning services, technical evaluation, digitization, and distribution across internal and external destinations. Responsible for Network Operations Center (NOC), providing centralized tier 1 support for agency systems, escalating as appropriate to IT, Engineering, Maintenance, and Facilities. Oversees master control, responsible for execution and management of playlists provided by Traffic, program switching, signal monitoring, automation systems, and discrepancy reporting.

Staff Supervision

Leads and manages a team of Operators that perform a wide variety of tasks related to all aspects of media management and multi-platform distribution. Assign tasks to ensure the day-to-day completion of work required. Creates and maintains staff schedules, meeting the dynamic needs of the agency. Provides training, mentorship, and a development plan for staff to ensure skills needed to perform are available and current. Conducts performance evaluations regularly, in accordance with agency and state policy. Creates, maintains, and continuously trains on process and procedure for staff, ensuring consistent results in operations.

Compliance and Quality Assurance

Ensure all media meets SCETV’s highest standards for quality and content across our media pipeline. Develop, implement, and maintain procedures and workflows to ensure that our content meets or exceeds industry standards and is free from errors and defects. Ensure all broadcasts and digital distributions or streams comply with legal and regulatory requirements, including measurement and documentation. Stay current with industry advancements and changes to broadcasting standards and regulations and ensure the department adapts accordingly, advising management as appropriate.

Collaboration and Communication

Works collaboratively across many, if not all other areas of the agency internally as well as directly with external customers. Often responsible for accountability and organizational aspects of these collaborations, while working from a customer service-centric mindset. Responsible for ongoing monitoring of agency needs, which will require regular meetings and communication with other departments to develop work strategies. Managing the central tier 1 support entity will require ongoing escalation and collaboration with other departments for the resolution of incidents, issues, and needs. Leads team in methods and standards for communication with internal and external customers, utilizing agency-provided systems.

Crisis and Incident Management

Develop and maintain contingency plans for handling of any technical difficulties, operational errors, and emergencies that may disrupt media flows, broadcasts, or signals in order to prepare staff to react accordingly. Document incidents, discrepancies, issues, and trends accurately and transparently, utilizing agency standards and systems. Quickly address and resolve issues as they arise to minimize effects and disruption, avoiding service disruptions wherever possible through proactive and preventive measures. Train staff in appropriate responses to various common issues and guide them in developing a service-minded approach to management and mitigation of events. Foster an environment of maintaining composure and working logically under pressure.

Other Duties as assigned, under the supervision of the Technical Operations Manager and Engineering Department Heads.

Minimum and Additional Requirements

An associate degree in electronics and related experience.

Preferred Qualifications

A Bachelor of Arts or Science in a mass communications, media, or journalism discipline and five years experience in management or supervision of television production, media operations or an equivalent combination of training and experience.

Additional Comments

Equal Opportunity Statement:  SCETV is an equal employment opportunity/affirmative action employing agency. We are committed to a diverse workforce. SCETV does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information.  
 
Background Check:  A pre-employment background check will be conducted, and employment will be contingent on passing the background check. Some positions require a pre-employment drug test. SCETV reserves the right to rescind any employment offer in the event our review of your background develops information, including opinions of previous employer or colleagues that cause us to conclude, at our sole discretion, that you are not suited for the position.

State Disaster Plan: In accordance with the State's Disaster Plan, which includes hazardous weather, SCETV employees may be required to work in times of an emergency or disaster.
 
College Transcripts: Applicants indicating college credit or degree(s) on the application are required to provide an official, certified copy of the transcript prior to hiring or within fifteen (15) days of hire. Failure to provide official transcripts may lead to disciplinary action up to and including termination.
 
Driving Record: If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.

Supplemental Questions: Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

Alternative Work Schedules: Alternative Work Schedules are available after one (1) year of employment.

Remote Work: The option to work partially remote is available after one (1) year of employment if you are new to state government.